Dataset: Multilingual Support Chats for Intent and Tone Modeling (MSC-25)
Abstract
MSC-25 contains 4.8M de-identified chat turns across 12 languages with tone annotations and escalation labels for intent classification and dialog safety research.
Cite this article
Verma, N. & Lindstr�m, S. (2025). Dataset: Multilingual Support Chats for Intent and Tone Modeling (MSC-25). Research Explorations in Global Knowledge & Technology (REGKT), 3 (5). Retrieved from https://regkt.com/article.php?id=116&slug=dataset-multilingual-support-chats-for-intent-and-tone-modeling-msc-25