Case Study: Cost-Aware RAG for Customer Support Portals
Abstract
A support portal implemented confidence-gated retrieval and snippet caching, lowering per-ticket cost 21% with unchanged CSAT.
Cite this article
Lopez, V. & Wilson, M. (2024). Case Study: Cost-Aware RAG for Customer Support Portals. Research Explorations in Global Knowledge & Technology (REGKT), 3 (12). Retrieved from https://regkt.com/article.php?id=309&slug=case-study-cost-aware-rag-customer-support-portals