Case Study: Cost-Aware RAG for Customer Support Playbooks
Abstract
A support org shipped confidence-gated RAG with snippet caching, lowering per-session cost by 18% at stable CSAT.
Cite this article
Ahmed, U., Das, D., & Davis, V. (2023). Case Study: Cost-Aware RAG for Customer Support Playbooks. Research Explorations in Global Knowledge & Technology (REGKT), 2 (10). Retrieved from https://regkt.com/article.php?id=529&slug=case-study-cost-aware-rag-customer-support-playbooks